I have extra information for my proofreader, but I’ve already uploaded my document. Can I contact them somehow?
Of course. Simply email us your comments and we can pass them on.
Other Your Completed Document FAQs
- Can you format my document without proofreading it?
- I plan on submitting a large document for proofreading. Do you have a payment plan option?
- How can I disconnect Google Drive from my account?
- How can I change my password on my account?
- How can I stop receiving marketing emails?
- How can I change the email address on my account?
- How can I add or change my address on my profile and will this be updated on my receipt?
- How can I change or remove my card details?
- Can you remove my details from your records?
- Can I delete my document from your system once the editing or proofreading process is complete?
- How do you protect my privacy and confidentiality? Will you sign an NDA?
- I am not happy with the formatting. Can you redo it?
- I have made some changes to my document. Can you look at my work again?
- How do I leave a rating or review for my document?
- Is it possible for my editor to create a reference list?
- How do I access my receipt?
- I don’t think my references are correct. What can I do?
- I added the wrong service. What should I do?
- I think the editor missed some of my instructions. Can you fix this?
- Will you send me my document when it is ready?
- I liked the proofreading on my free sample better than on my paid document. Why were they different?
- I preferred the editing or proofreading on a previous document. Can I request my previous proofreader or editor in the future?
- My word count has been reduced. Can you get it back to the original length?
- Why did you not make more changes during proofreading?
- I think there are mistakes in my completed document. What should I do?
- You missed my guaranteed return time! What will you do?
- I can’t see any changes to the proofread document you’ve just returned to me! How do I view the edits?
- Where do I find my completed document?
- I can’t open my document! What should I do?
- My university, research institution, or company will be paying for my proofreading or editing. Can you provide an invoice?
- I have extra information for my proofreader, but I’ve already uploaded my document. Can I contact them somehow?
- I have uploaded the wrong document. What should I do?
- I am having trouble uploading my document. Can you help?
- What should I put for ‘Subject’ during upload?
- Can I add a purchase order on upload?
- Can I upgrade the delivery speed once I’ve paid for my document?
- How do I select a referencing style?
- I have just paid via Alipay or WeChat Pay, but I have received no email confirming the payment. What happened?
- I think I have been overcharged for my document. What should I do?
- The payments page shows an error when I try to pay. What should I do?
- The price shown during upload is more than I was quoted via email. What should I do?
- Does Stripe store my payment details?
- Who do you use to process your payments?
- What forms of payment do you accept?
- How much do proofreading and editing cost?
- What dialects do you proofread in?
- I have dyslexia. Can I receive proofreading for free?
- Which referencing styles do you work with?
- What does ‘referencing style’ mean?
- Do you guarantee a certain grade?
- Will you rewrite my document?
- I only want part of my document proofread. How do I submit it?
- My document is too long. Can you reduce the word count?
- Can I speak directly with my proofreader?
- I would prefer to work with a proofreader or editor who has experience in my field. Can you arrange this?
- Can you format my document?
- Do universities allow proofreading?
- Why can’t I add the editing service?
- What is the difference between proofreading and editing?
- Do you proofread and edit spreadsheets (Microsoft Excel, Google Sheets)?
- Do you proofread and edit Google Drive files?
- Do you proofread and edit presentations (PowerPoint, Google Slides, Keynote)?
- Do you accept LaTeX documents for proofreading and editing?
- Do you accept PDFs for proofreading and editing?
- Which document formats do you support?
- What are your hours of operation? Do you work on weekends and holidays?
- How long does it take to proofread large documents?
- My university has asked for my proofreader’s name to be stated on my certificate of proofreading. Can you do this?
- Do you provide a certificate of proofreading?
- How long will it take to proofread my document?
- What experience do your proofreaders have?
- Will my document be edited by a human or a machine?
- Where are you based?
